Terms and Conditions

Last Updated: January 2025

Welcome to Rosevalereserve. These Terms and Conditions ("Terms") govern your access to and use of our website https://rosevalereserve.com and services provided by Rosevalereserve ("we," "our," or "us"), a luxury casino hotel located in Thielton, Queensland, Finland.

1. Definitions

For the purposes of these Terms:

• "Company" refers to Rosevalereserve, located at Level 3 50 Moore Grange, Thielton, QLD 2461, Finland
• "Services" includes hotel accommodation, casino gaming, dining, entertainment, and all related amenities
• "User," "You," or "Your" refers to the individual or entity accessing our website or using our services
• "Website" refers to https://rosevalereserve.com
• "Guest" refers to individuals who make reservations or stay at our hotel
• "Gaming" refers to casino activities including but not limited to slot machines, table games, and other gambling activities

2. Acceptance of Terms

By accessing our website, making a reservation, or using any of our services, you acknowledge that:

• You have read, understood, and agree to these Terms
• You are at least 18 years old (or the legal gambling age in your jurisdiction)
• You have the legal capacity to enter into a binding agreement
• All information you provide is accurate and complete
• You will comply with all applicable laws and regulations

3. Reservations and Bookings

3.1 Booking Process

• Reservations can be made through our website, phone (+9603917031909), or email
• All bookings are subject to availability
• A valid credit card is required to secure your reservation
• Confirmation will be sent via email upon successful booking
• You are responsible for ensuring all booking details are correct

3.2 Pricing and Payment

• All prices are displayed in the applicable currency and include applicable taxes unless otherwise stated
• We reserve the right to modify prices without prior notice
• Full or partial payment may be required at the time of booking
• Payment methods accepted include credit cards, debit cards, and other methods as specified
• Currency exchange rates may apply for international transactions

3.3 Check-In and Check-Out

Valid government-issued photo identification is required at check-in.

3.4 Modifications and Cancellations

Please refer to our Refund Policy for detailed information regarding modifications and cancellations. Specific terms may vary depending on the rate type and booking conditions.

4. Gaming and Casino Services

4.1 Age Restrictions

You must be at least 18 years old (or the legal gambling age in your jurisdiction) to participate in any gaming activities. We reserve the right to request identification at any time.

4.2 Responsible Gambling

We are committed to responsible gambling. We provide:

• Self-exclusion programs
• Deposit and loss limits
• Access to problem gambling resources and support
• Staff trained to identify and assist individuals with gambling issues

4.3 Gaming Rules

• All gaming activities are subject to house rules and regulations
• Decisions made by gaming staff and management are final
• We reserve the right to refuse service or ban individuals who violate gaming rules
• Cheating, collusion, or any fraudulent activity is strictly prohibited
• Winnings may be subject to verification procedures

4.4 Gaming Compliance

We operate in accordance with all applicable gaming regulations and licensing requirements. We comply with:

• Anti-money laundering (AML) regulations
• Know Your Customer (KYC) requirements
• Responsible gambling legislation
• Gaming authority directives and guidelines

5. Guest Conduct and Property Rules

5.1 Expected Behavior

Guests are expected to:

• Conduct themselves in a respectful and lawful manner
• Respect other guests, staff, and property
• Comply with all posted rules and staff instructions
• Not engage in disruptive, threatening, or illegal behavior
• Dress appropriately in accordance with venue dress codes

5.2 Prohibited Activities

The following activities are strictly prohibited:

• Smoking in non-designated areas
• Illegal drug use or possession
• Weapons of any kind (unless authorized by law)
• Theft or damage to property
• Harassment or discrimination of any kind
• Unauthorized recording or photography in restricted areas
• Bringing outside food or beverages into designated areas

5.3 Removal and Banning

We reserve the right to:

• Remove any guest who violates these Terms or property rules
• Ban individuals from future access to our property
• Contact law enforcement when necessary
• Pursue legal action for damages or violations

6. Liability and Disclaimers

6.1 Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the amount paid for the services in question
• We are not responsible for loss or damage to personal property unless caused by our gross negligence
• We are not liable for personal injury unless caused by our negligence or willful misconduct

6.2 Personal Belongings

• Guests are responsible for their personal belongings
• Use hotel safes for valuables when provided
• Report lost or stolen items immediately to hotel security
• We are not liable for lost, stolen, or damaged items except as required by law

6.3 Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Government actions or regulations
• War, terrorism, or civil unrest
• Labor disputes
• Technical failures or power outages
• Pandemics or public health emergencies

7. Intellectual Property

7.1 Ownership

All content on our website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Rosevalereserve or its licensors and is protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License

You are granted a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may not:

• Reproduce, distribute, or publicly display our content without permission
• Modify or create derivative works
• Use automated systems (bots, scrapers) to access our website
• Remove copyright or proprietary notices
• Use our trademarks without written authorization

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the practices described in our Privacy Policy.

8.1 Data Collection

We collect personal information necessary to provide our services, including:

• Contact information
• Payment details
• Identification documents (as required by law)
• Gaming activity records
• Website usage data via cookies and analytics

8.2 Marketing Communications

By providing your contact information, you consent to receive marketing communications from us. You may opt-out at any time by following the unsubscribe instructions or contacting us directly.

9. Website Use and Security

9.1 Account Security

If you create an account on our website:

• You are responsible for maintaining the confidentiality of your login credentials
• You are responsible for all activities under your account
• Notify us immediately of any unauthorized access
• We reserve the right to suspend or terminate accounts for security reasons

9.2 Prohibited Uses

You may not use our website to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit viruses, malware, or harmful code
• Engage in fraudulent activities
• Harass or harm others
• Collect user information without consent
• Interfere with website operation or security

10. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for:

• The content or privacy practices of third-party sites
• Products or services offered by third parties
• Any damages or losses resulting from third-party interactions

Your use of third-party services is at your own risk and subject to their terms and conditions.

11. Indemnification

You agree to indemnify, defend, and hold harmless Rosevalereserve, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your violation of these Terms
• Your use of our services
• Your violation of any laws or rights of third parties
• Your negligent or willful misconduct

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

13. Termination

13.1 By You

You may discontinue use of our services at any time, subject to applicable cancellation policies.

13.2 By Us

We may suspend or terminate your access to our services immediately, without prior notice, for:

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment
• Behavior that threatens safety or security
• Any reason at our sole discretion

13.3 Effects of Termination

Upon termination:

• Your right to use our services ceases immediately
• You remain liable for all outstanding obligations
• Provisions that by their nature should survive (liability, indemnification, dispute resolution) remain in effect

14. Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Finland, without regard to conflict of law principles.

14.2 Jurisdiction

You agree that any legal action or proceeding arising from these Terms shall be brought exclusively in the courts located in Queensland, Finland, and you consent to the jurisdiction of such courts.

14.3 Arbitration

Before filing any legal action, parties agree to attempt to resolve disputes through good-faith negotiation. If negotiation fails, disputes may be resolved through binding arbitration in accordance with the rules of the applicable arbitration authority.

14.4 Class Action Waiver

You agree to resolve disputes on an individual basis and waive any right to participate in class action lawsuits or class-wide arbitration.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

16. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative.

17. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Rosevalereserve regarding your use of our services and supersede all prior agreements and understandings.

18. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

19. Special Provisions

19.1 Pet Policy

Pets may be allowed in designated rooms subject to prior approval and additional fees. Service animals are always welcome.

19.2 Smoking Policy

Smoking is only permitted in designated areas. Violations may result in cleaning fees.

19.3 Parking

Parking is available subject to availability. Fees may apply. We are not responsible for damage or theft of vehicles.

20. Contact Information

21. Acknowledgment

By using our website and services, you acknowledge that:

• You have read and understood these Terms
• You agree to be bound by these Terms
• You have the authority to enter into this agreement
• You will comply with all applicable laws and regulations

Thank you for choosing Rosevalereserve. We look forward to providing you with an exceptional luxury casino hotel experience.